Khoeronsyah, A., Yuditama, M. R., Nurzaman, M. I., Lesmana, M. I. S., Fathurahman, T. M., & Rosita, A. (2022). CHATBOT DESIGN USING ARTIFICIAL INTELLIGENCE WITH NATURAL LANGUAGE PROCESSING TO INCREASE CUSTOMER SATISFACTION AT MSME LEVEL. CENTRAL ASIA AND THE CAUCASUS, 23(1), 4159-4168. https://ca-c.org/CAC/index.php/cac/article/view/410