CHATBOT DESIGN USING ARTIFICIAL INTELLIGENCE WITH NATURAL LANGUAGE PROCESSING TO INCREASE CUSTOMER SATISFACTION AT MSME LEVEL

Authors

  • Aria Khoeronsyah, Mohammad Rangga Yuditama, Muhammad Iqbal Nurzaman, Muhammad Ilham Surya Lesmana, Thaariq Muhammad Fathurahman, Ai Rosita

Abstract

it difficult to be able to present information about the products and services offer to
the customer, for example if the merchant needs to respond and serve every
message that comes in from various different platforms, the merchant will find it
difficult and overwhelmed the transaction process that currently happens. This of
course will result in customers trust and loyalty and reduce customer satisfaction with
the services provided by the merchant. Therefore, comes up the idea of designing a
chatbot system using artificial intelligence with natural language processing method
that will be used to increase customer satisfaction and simplify deployment process
usiing Application Programming Interface integration for the merchant.

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Published

2022-01-19

How to Cite

Aria Khoeronsyah, Mohammad Rangga Yuditama, Muhammad Iqbal Nurzaman, Muhammad Ilham Surya Lesmana, Thaariq Muhammad Fathurahman, Ai Rosita. (2022). CHATBOT DESIGN USING ARTIFICIAL INTELLIGENCE WITH NATURAL LANGUAGE PROCESSING TO INCREASE CUSTOMER SATISFACTION AT MSME LEVEL. CENTRAL ASIA AND THE CAUCASUS, 23(1). Retrieved from https://ca-c.org/submissions/index.php/cac/article/view/444

Issue

Vol. 23 No. 1 (2022): CENTRAL ASIA AND THE CAUCASUS

Section

Articles