T. T. H. Pham, N. D. Nhien, T. T. H. Nguyen, T. T. Nguyen, and T. N. T. Pham, “THE IMPACT OF SERVICES QUALITY ON PERFORMANCE OF UNIVERSITIES IN VIETNAM: STUDENTS’ PERCEPTION”, CAC, vol. 22, no. 5, pp. 1283–1301, Oct. 2021, Accessed: Jan. 15, 2025. [Online]. Available: https://ca-c.org/CAC/index.php/cac/article/view/989