PUBLIC SENTIMENT ON HEALTHCARE SERVICES DURING COVID-19 IN INDONESIA
Keywords:
Healthcare, Services, COVID-19, Twitter, Sentiment, Naïve Bayes, IndonesiaAbstract
The Covid-19 pandemic is an epidemic that makes all hospitals overwhelmed in handling patients. this of course affects the service of health workers to patients other than Covid-19 patients. Some opinions on these servants are conveyed on social media such as twitter. This article will describe public sentiment regarding health care services during the COVID-19 pandemic using Naive Bayes in Indonesia. The results of the analysis show that Indonesian citizens choose to be neutral towards the services of health workers in hospitals.
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