PUBLIC SENTIMENT ON HEALTHCARE SERVICES DURING COVID-19 IN INDONESIA
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Keywords

Healthcare
Services
COVID-19
Twitter
Sentiment
Naïve Bayes
Indonesia

How to Cite

Rumaisa, F., & Muchsam, Y. (2022). PUBLIC SENTIMENT ON HEALTHCARE SERVICES DURING COVID-19 IN INDONESIA. CENTRAL ASIA AND THE CAUCASUS, 23(1), 4547-4552. https://ca-c.org/CAC/index.php/cac/article/view/448

Plaudit

Abstract

The Covid-19 pandemic is an epidemic that makes all hospitals overwhelmed in handling patients. this of course affects the service of health workers to patients other than Covid-19 patients. Some opinions on these servants are conveyed on social media such as twitter. This article will describe public sentiment regarding health care services during the COVID-19 pandemic using Naive Bayes in Indonesia. The results of the analysis show that Indonesian citizens choose to be neutral towards the services of health workers in hospitals.

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