DEVELOPMENT OF FRAMEWORK FOR ACHIEVING SUSTAINABILITY THROUGH BENCHMARKING
Keywords:
Benchmarking, best practices identification, best practices comparison, sustainability performance, best practice implementationAbstract
Past literature has reported inconsistencies in the results concerning sustainability through the implementation of benchmarking. Hence this study has led to more research on the impact of other intervening variables that give explanation better on the correlation between the relations. Some theories in the previous studies have opined that correlations between capabilities, strategies and resources are the key factors for organizational sustainability. This study therefore aimed to evaluate benchmarking dimensions as factors of quality practices while aiming at sustainability performance (SP). In this study, the dimensions of benchmarking that are considered are best practices identification (BPI), best practices comparison (BPC) and best practices implementation and improvements (BPII). In order to achieve this objective, theories like institutional and contingency are integrated to uncover the effects of benchmarking on the successful implementation of strategies. Survey questionnaires were administered to the top management of food and beverage companies while the analysis technique employed is SPSSV23.
Downloads
References
Chan, W., Energy benchmarking in support of low carbon hotels: Developments, challenges, and approaches in China. International Journal of Hospitality Management, 2012. 31(4): p. 1130-1142 DOI: https://doi.org/10.1016/j.ijhm.2012.02.001.
Maire, J.L., V. Bronet, and M. Pillet, A typology of “best practices” for a benchmarking process. Benchmarking: An International Journal, 2005.
Moriarty, J.P., A theory of benchmarking. Benchmarking: An International Journal, 2011.
Akanmu, M.D., M.G. Hassan, and A.Y.B. Bahaudin, A preliminary analysis modeling of the relationship between quality management practices and sustainable performance. Quality Management Journal, 2020. 27(1): p. 37-61 DOI: https://doi.org/10.1080/10686967.2019.1689800.
Alias, N.R.M., N. Hami, and S.M. Shafie, A CASE STUDY ANALYSIS OF SUSTAINABLE MANUFACTURING PRACTICE IN MALAYSIAN MANUFACTURING FIRM. Journal of Technology and Operations Management, 2018. 13(1): p. 68-77 DOI: https://doi.org/10.32890/jtom2018.13.1.7.
Brent, A.C. and C. Labuschagne. Sustainable Life Cycle Management: Indicators to assess the sustainability of engineering projects and technologies. IEEE.
Brook, Q., Lean Six Sigma & Minitab: The Complete Toolbox Guide for All Lean Six Sigma Practitioners. 2010: OPEX Resources Limited Winchester, UK.
Dahlgaard, J.J., G.K. Khanji, and K. Kristensen, Fundamentals of total quality management. 2008: Routledge DOI: https://doi.org/10.4324/9780203930021.
Dervitsiotis, K.N., Benchmarking and business paradigm shifts. Total Quality Management, 2000. 11(4-6): p. 641-646 DOI: https://doi.org/10.1080/09544120050008002.
Elmuti, D. and Y. Kathawala, An overview of benchmarking process: a tool for continuous improvement and competitive advantage. Benchmarking for Quality Management & Technology, 1997 DOI: https://doi.org/10.1108/14635779710195087.
Finkbeiner, M., Carbon footprinting—opportunities and threats. 2009, Springer. p. 91-94.
Freytag, P.V. and S. Hollensen, The process of benchmarking, benchlearning and benchaction. The TQM magazine, 2001.
DeToro, I., The 10 pitfalls of benchmarking. Quality progress, 1995. 28(1): p. 61.
Maiyaki, A.A. and S.S.M. Mouktar. Influence of service quality, corporate image and perceived value on customer behavioral responses in Nigerian Banks: Data screening and preliminary analysis.
Saunders, M., R. Mann, and R. Smith, Benchmarking strategy deployment practices. Benchmarking: An International Journal, 2007.
Schmidt, M. and R. Schwegler, A recursive ecological indicator system for the supply chain of a company. Journal of Cleaner Production, 2008. 16(15): p. 1658-1664 DOI: https://doi.org/10.1016/j.jclepro.2008.04.006.
Vaziri, H.K., Questions to answer before benchmarking. Planning Review, 1993.
Westen, D. and R. Rosenthal, Quantifying construct validity: two simple measures. Journal of personality and social psychology, 2003. 84(3): p. 608 DOI: https://doi.org/10.1037/0022- 3514.84.3.608.
Veillard, J., et al., Methods to stimulate national and sub-national benchmarking through international health system performance comparisons: a Canadian approach. Health Policy, 2013. 112(1-2): p. 141-147 DOI: https://doi.org/10.1016/j.healthpol.2013.03.015.
Hair, J.F., et al., An assessment of the use of partial least squares structural equation modeling in marketing research. Journal of the academy of marketing science, 2012. 40(3): p. 414-433 DOI: https://doi.org/10.1007/s11747-011-0261-6.
Hassan, M.G.B., et al. The Role of Benchmarking on Sustainability Performance in Food and Beverage Companies of Malaysia. IEEE DOI: https://doi.org/10.1007/s11747-011-0261-6.
Maheshwari, D. and M. Janssen, Reconceptualizing measuring, benchmarking for improving interoperability in smart ecosystems: The effect of ubiquitous data and crowdsourcing. Government Information Quarterly, 2014. 31: p. S84-S92 DOI: https://doi.org/10.1016/j.giq.2014.01.009.
Chen, Y., G.E. Okudan, and D.R. Riley, Sustainable performance criteria for construction method selection in concrete buildings. Automation in construction, 2010. 19(2): p. 235-244 DOI: https://doi.org/10.1016/j.autcon.2009.10.004.
Colicchia, C., M. Melacini, and S. Perotti, Benchmarking supply chain sustainability: insights from a field study. Benchmarking: an international journal, 2011 DOI: https://doi.org/10.1108/14635771111166839.
Dunphy, D., Conceptualizing sustainability: The business opportunity, in Business and sustainability: Concepts, strategies and changes. 2011, Emerald Group Publishing Limited.
Anand, G. and R. Kodali, Benchmarking the benchmarking models. Benchmarking: An international journal, 2008 DOI: https://doi.org/10.1108/14635770810876593.
Arthur, J., Lean Six Sigma for hospitals: Simple steps to fast, affordable, and flawless Healthcare. 2011: McGraw-Hill Education.
Carter, C.R. and P.L. Easton, Sustainable supply chain management: evolution and future directions. International journal of physical distribution & logistics management, 2011 DOI: https://doi.org/10.1108/09600031111101420.
Carter, C.R. and D.S. Rogers, A framework of sustainable supply chain management: moving toward new theory. International journal of physical distribution & logistics management, 2008 DOI: https://doi.org/10.1108/09600030810882816.
Fuller, C., Modelling continuous improvement and benchmarking processes through the use of benefit curves. Benchmarking: An International Journal, 2000 DOI: https://doi.org/10.1108/14635770010314945.
Gonzalez-Padron, T., M.B. Akdeniz, and R.J. Calantone, Benchmarking sales staffing efficiency in dealerships using extended data envelopment analysis. Journal of Business Research, 2014. 67(9): p. 1904-1911 DOI: https://doi.org/10.1016/j.jbusres.2013.11.022.
Hua, N. and S. Lee, Benchmarking firm capabilities for sustained financial performance in the US restaurant industry. International Journal of Hospitality Management, 2014. 36: p. 137-144 DOI: https://doi.org/10.1016/j.ijhm.2013.08.012.
Jarrar, Y.F. and M. Zairi, Future trends in benchmarking for competitive advantage: a global survey. Total quality management, 2001. 12(7-8): p. 906-912 DOI: https://doi.org/10.1080/09544120100000014.
Kaiser, H.F., An index of factorial simplicity. Psychometrika, 1974. 39(1): p. 31-36 DOI: https://doi.org/10.1007/BF02291575.
Kim, S.-Y. and T.-A. Huynh, Improving project management performance of large contractors using benchmarking approach. International Journal of Project Management, 2008. 26(7): p. 758- 769 DOI: https://doi.org/10.1016/j.ijproman.2007.10.002.
Maheshwari, D. and M. Janssen, Measurement and benchmarking foundations: Providing support to organizations in their development and growth using dashboards. Government Information Quarterly, 2013. 30: p. S83-S93 DOI: https://doi.org/10.1016/j.giq.2012.11.002.
Nandi, S. and D. Banwet, Benchmarking for world class manufacturing–concept, framework and applications. Productivity, 2000. 41(2): p. 189-200.
Pei, Y.L., et al., Performance measurement frameworks and development of effective sustainable transport strategies and indicators. Transportation research record, 2010. 2163(1): p. 73-80 DOI: https://doi.org/10.3141/2163-08.
Voss, C.A., P. Åhlström, and K. Blackmon, Benchmarking and operational performance: some empirical results. International Journal of Operations & Production Management, 1997 DOI: https://doi.org/10.1108/01443579710177059.
Yang, X., et al., A dynamic benchmarking system for assessing the recovery of inpatients: Evidence from the neurorehabilitation process. European Journal of Operational Research, 2015. 240(2): p. 582-591 DOI: https://doi.org/10.1016/j.ejor.2014.07.010.
Curran, P.J., S.G. West, and J.F. Finch, The robustness of test statistics to nonnormality and specification error in confirmatory factor analysis. Psychological methods, 1996. 1(1): p. 16 DOI: https://doi.org/10.1037/1082-989X.1.1.16.
Shabunko, V., et al., Developing building benchmarking for Brunei Darussalam. Energy and Buildings, 2014. 85: p. 79-85.
Siddiquee, M., M.F. Hossain, and S.F. Rehan, Process-Time Benchmarking: A Two-Tier Model for Banking Firms. Available at SSRN 1359466, 2009 DOI: https://doi.org/10.2139/ssrn.1359466.
Koplin, J., S. Seuring, and M. Mesterharm, Incorporating sustainability into supply management in the automotive industry–the case of the Volkswagen AG. Journal of Cleaner Production, 2007. 15(11-12): p. 1053-1062 DOI: https://doi.org/10.1016/j.jclepro.2006.05.024.
Kumar, A., J. Antony, and T.S. Dhakar, Integrating quality function deployment and benchmarking to achieve greater profitability. Benchmarking: An International Journal, 2006 DOI: https://doi.org/10.1108/14635770610668794.
Neuman, S.P., Generalized scaling of permeabilities: Validation and effect of support scale. Geophysical research letters, 1994. 21(5): p. 349-352.
Véras, P.C., et al., A benchmarking process to assess software requirements documentation for space applications. Journal of Systems and Software, 2015. 100: p. 103-116 DOI: https://doi.org/10.1016/j.jss.2014.10.054.
Graham, A., Airport benchmarking: a review of the current situation. Benchmarking: an international journal, 2005 DOI: https://doi.org/10.1108/14635770510593059.
Downloads
Published
Issue
Section
License
Copyright (c) 2021 Author
This work is licensed under a Creative Commons Attribution 4.0 International License.
You are free to:
- Share — copy and redistribute the material in any medium or format for any purpose, even commercially.
- Adapt — remix, transform, and build upon the material for any purpose, even commercially.
- The licensor cannot revoke these freedoms as long as you follow the license terms.
Under the following terms:
- Attribution — You must give appropriate credit , provide a link to the license, and indicate if changes were made . You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
- No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.
Notices:
You do not have to comply with the license for elements of the material in the public domain or where your use is permitted by an applicable exception or limitation .
No warranties are given. The license may not give you all of the permissions necessary for your intended use. For example, other rights such as publicity, privacy, or moral rights may limit how you use the material.
