THE ROLE OF EMOTIONAL INTELLIGENCE AND HUMAN RESOURCES DEVELOPMENT ON EMPLOYEE PERFORMANCE At PT. Prudential Life Insurance Medan Branch
PDF

Keywords

emotional intelligence
human resource development
performance

How to Cite

Putra, I. G., Ma’ruf, B., Yustira, K. R., Oeyliawan, Y., Herawati, M., & Juliandini, S. (2022). THE ROLE OF EMOTIONAL INTELLIGENCE AND HUMAN RESOURCES DEVELOPMENT ON EMPLOYEE PERFORMANCE At PT. Prudential Life Insurance Medan Branch. CENTRAL ASIA AND THE CAUCASUS, 23(1), 4689-4698. https://ca-c.org/CAC/index.php/cac/article/view/462

Plaudit

Abstract

The success of an organization is primarily determined by the quality of the people who work in it. The rapidly changing environment demands their ability to capture the phenomenon of change, analyze its impact on the organization and prepare steps to deal with these conditions. This study aims to determine the effect of emotional intelligence and human resource development on employee performance. The data of this study is primary data, namely the data from the questionnaire distributed to 71 respondents. The population in this study were employees at the marketing section of PT Asuransi Jiwa Prudential Medan Branch, as many as 250 employees using the Slovin formula, and obtained a sample of 71 respondents. The analytical method used is multiple regression analysis. The results showed a positive influence of emotional intelligence on employee performance, and there was a positive influence on the development of human resources on the performance of employees of PT Asuransi Jiwa Prudential Medan branch.

PDF

References

Mirvis, P.H. and D.T. Hall, Psychological success and the boundaryless career. Journal of organizational behavior, 1994. 15(4): p. 365-380.DOI: https://doi.org/10.1002/job.4030150406.

Holinka, C., Stress, emotional intelligence, and life satisfaction in college students. College Student Journal, 2015. 49(2): p. 300-311.

Sternberg, R.J., Myths, countermyths, and truths about intelligence. Educational Researcher, 1996.25(2): p. 11-16.DOI: https://doi.org/10.3102/0013189X025002011.

Law, K.S., C.-S. Wong, and L.J. Song, The construct and criterion validity of emotional intelligence and its potential utility for management studies. Journal of applied Psychology, 2004. 89(3): p. 483.DOI: https://doi.org/10.1037/0021-9010.89.3.483.

Van Rooy, D.L. and C. Viswesvaran, Emotional intelligence: A meta-analytic investigation of predictive validity and nomological net. Journal of vocational Behavior, 2004. 65(1): p. 71-95.DOI: https://doi.org/10.1016/S0001-8791(03)00076-9.

Brackett, M.A. and N.A. Katulak, Emotional intelligence in the classroom: Skill-based training for teachers and students. Applying emotional intelligence: A practitioner’s guide, 2006: p. 1-27.

Druskat, V. and P. Druskat, Applying emotional intelligence in project working. The management of complex projects: A relationship approach, 2006: p. 78-96.

Mayer, J.D., P. Salovey, and D.R. Caruso, Emotional intelligence: New ability or eclectic traits?American psychologist, 2008. 63(6): p. 503.DOI: https://doi.org/10.1037/0003-066X.63.6.503.

Werdhiastutie, A., F. Suhariadi, and S.G. Partiwi, Achievement Motivation as Antecedents of Quality Improvement of Organizational Human Resources. Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Volume, 2020. 3: p. 747-752.DOI: https://doi.org/10.33258/birci.v3i2.886.

Vathanophas, V., Competency requirements for effective job performance in Thai public sector.Contemporary management research, 2007. 3(1): p. 45-45.DOI: https://doi.org/10.7903/cmr.49.

Nasution, M.I. and B.A. Irawan, The Effect of Development on Employee Performance at the Office of the Inspectorate of Mandailing Natal Regency. Jesya (Journal of Islamic Economics and Economics), 2019. 2(1): p. 54-64.DOI: https://doi.org/10.36778/jesya.v2i1.51.

Bertini, D., Introduction. The Evolutionary Approach to Ethics: From Animal Prosociality to Human Morality. European Journal for Philosophy of Religion, 2020. 12(3).DOI: https://doi.org/10.24204/ejpr.v12i3.3411.

Razak, A., S. Sarpan, and R. Ramlan, Effect of leadership style, motivation and work discipline on employee performance in PT. ABC Makassar. International Review of Management and Marketing, 2018. 8(6): p. 67.

Dobre, O.-I., Employee motivation and organizational performance. Review of applied socio- economic research, 2013. 5(1).

Thaief, I. and A. Baharuddin, Effect of training, compensation and work discipline against employee job performance. Rev. Eur. Stud., 2015. 7: p. 23.DOI: https://doi.org/10.5539/res.v7n11p23.

Bishop, J., Review of Jonathan L. Kvanvig, Faith and Humility, Oxford Univ. Press, 2018. European Journal for Philosophy of Religion, 2020. 12(1).DOI: https://doi.org/10.24204/ejpr.v12i1.3188.

Ongkorahardjo, M.D.P.A., A. Susanto, and D. Rachmawati, Analysis of the Effect of Human Capital on Company Performance (Empirical Study on Public Accounting Firms in Indonesia). Jurnal Akuntansi dan Keuangan, 2008. 10(1): p. 11-21.

Noor, K.B.M., Case study: A strategic research methodology. American journal of applied sciences, 2008. 5(11): p. 1602-1604.DOI: https://doi.org/10.3844/ajassp.2008.1602.1604.

Webb, C. and J. Kevern, Focus groups as a research method: a critique of some aspects of their use in nursing research. Journal of advanced nursing, 2001. 33(6): p. 798-805.DOI: https://doi.org/10.1046/j.1365-2648.2001.01720.x.

Di Ceglie, R., Divine Hiddenness and the Suffering Unbeliever Argument. European journal for philosophy of religion, 2020. 12(2).DOI: https://doi.org/10.24204/ejpr.v0i0.2956.

Zohrabi, M., Mixed Method Research: Instruments, Validity, Reliability and Reporting Findings.Theory & practice in language studies, 2013. 3(2).DOI: https://doi.org/10.4304/tpls.3.2.254-262.

Son, H., E. Friedmann, and S.A. Thomas, Application of pattern mixture models to address missing data in longitudinal data analysis using SPSS. Nursing research, 2012. 61(3): p. 195-203.DOI: https://doi.org/10.1097/NNR.0b013e3182541d8c.

Fakhri, O., Another look at the modal collapse argument. European Journal for Philosophy of Religion, 2021. 13(1).DOI: https://doi.org/10.24204/ejpr.v13i1.3168.

Smith, E.P. and K.A. Rose, Model goodness-of-fit analysis using regression and related techniques.Ecological modelling, 1995. 77(1): p. 49-64.DOI: https://doi.org/10.1016/0304-3800(93)E0074-D.

Hee, O.C. and K.R. Jing, The Influence of human resource management practices on employee performance in the manufacturing sector in Malaysia. International Journal of Human Resource Studies, 2018. 8(2): p. 129.DOI: https://doi.org/10.5296/ijhrs.v8i2.13008 https://doi.org/10.5296/ijhrs.v8i2.12826.

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Copyright (c) 2022 Author

Downloads

Download data is not yet available.