The Influence of Economic Literacy and Service Orientation on Job Satisfaction of Financial Institution Employees in West Java
Keywords:
economics literacy, service orientation, job satisfactionAbstract
The current economic and technological conditions make human resources in Indonesia have to compete with other humans or with robots (Artificial Intelligence). This study examines human resources who work or struggle in financial services. Referring to previous research, there are three essential variables in analyzing the role of HR in financial service companies, namely financial literacy, service orientation, and job satisfaction. that chose job satisfaction because some literature shows that if employees of a company are satisfied with their work, it will affect customer satisfaction. Who chose service orientation because HR in a service company must have a service orientation
(service) to satisfy customers. The last variable is economic literacy because the company's performance will depend on the knowledge capabilities of its human resources, especially in economics.
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